Optical London Drugs has a hassle free, no questions asked exchange policy. Our motto is customer service first and we want you to be totally thrilled with both our product and service, so much so that if there is any problem with your glasses, we will do whatever it takes to make it right. Even if you love your new glasses but your spouse or friend say's "they don't suit you" we will exchange them or refund your money- whichever you prefer.

100% Satisfaction Guarantee

If for ANY  REASON you are not 100% satisfied with your order, including any errors on your part, we will either:

  • Exchange your glasses for another pair, even if you don't just like the color!
  • Replace the lenses, even if you've made a mistake on your prescription!
  • Replace the lenses, even if your optician has made a mistake!
  • Refund ALL money paid, even if you just change your mind!

Simply return your glasses to us within 30 days of the Shipped Date to take advantage of our unique 100% no-risk guarantee.

Here are some situations where you may want to use your guarantee.

A) You entered your prescription incorrectly due to your doctors poor handwriting.
Simply return the glasses with a copy of the prescription, we will call your doctor to verify the prescription and exchange the lenses for you free of charge or refund your money which ever you prefer.

B) You love your new glasses but your friend thinks they don't suit you.
Simply return them to us or give us a call and choose a different frame and exchange them or refund your money which ever you prefer.

C) For some reason you find that your new glasses don't fit as expected.
Simply return them to us or give us a call and we will resolve the situation to your complete satisfaction.  We can either advise you on a more suitable frame and exchange them or refund your money- which ever you prefer.

D) You change your mind and you didn't really want any new glasses in the first place.
Simply send them back and we will refund your money.

12 Months Warranty

At Optical London Drugs, we work hard to ensure that we bring you not only the best quality products but we also back them up with an after care service like no other.

Over time even the best made glasses may need a screw tightened or a nose pad replaced, if your local optical cannot do it, we have a list of opticals scattered across Canada and the United States under contract that will help you.

To take advantage of our 12 months warranty simply return the glasses to us enclosing the order number and a brief note explaining them problem.

There's no catch and no exclusions we simply want you to enjoy your experience with Optical London Drugs.